A Complete Support Suite

All the tools you need to support your customers with both self-service and ticket desk.

Support Ticketing System

Track all your customer communication in one central place with the built-in help desk.

The WHMCS ticketing system provides a fully featured communication platform that allows customers to open tickets via the web or by email and provides staff with quick and easy access to customers profile, service management and billing information.


Create departments to group similar tickets and separate responsibilities.

Email Piping

Tickets can be opened and replied to via the web or by email.

Ticket Assignment

Track and assign tickets to individuals for consistency and management.

Custom Fields

Collect any additional information required for your workflows and processes.

Escalation Rules

Setup escalation rules to perform automated actions and enforce SLAs.


Supports file attachments for additional context.

Support is faster and more efficient with the WHMCS integrated system


Give your customers access to the help they need, whenever they need it.

Deliver awesome support 24/7.

Ensure your customer service is always online with a searchable self-help knowledgebase that delivers answers to questions even when you can't.

WHMCS will also automatically provide intelligent knowledgebase article suggestions as users enter support requests, helping reduce the amount of tickets you receive.

More support tools


Post news, information and special offers to your customers. Announcements are displayed within the client area and feature social sharing integration for maximising your announcements reach.


Provide your customers with downloadable resources to help them with their service, ideal for manuals, templates, software and more. Combined with products, you can sell access to restricted digital downloads.

Network Status

A dedicated system for notifying users about service impacting maintenance and downtime within your fleet of servers that highlights issues affecting servers your customers are hosted on.

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